Terms of Service

Last updated: 14 October 2026

These Terms explain how Framewell AI provides digital photo processing services and how you may use framewellai.com. Framewell AI is operated by STOREY PARADISE LTD, company number 15545381, registered address 20 Wenlock Road, London, England, N1 7GU, United Kingdom. Contact: support@framewellai.com.

1. Our digital services

We offer AI-assisted photo restoration, colorization, and upscaling or clarity enhancement. Restoration addresses visible fading, scratches and other damage. Colorization provides an estimated color interpretation of a black-and-white image. Upscaling and clarity enhancement aim to improve usable detail and image resolution. AI performs the processing; a final quality check by an operator takes place before digital delivery. This check is not a separate manual retouching service.

Packages include one selected treatment for each submitted photograph: Single costs US$19 for one photo; Collection costs US$59 for up to five photos; Album costs US$99 for up to ten photos. The current order form applies one treatment to all photos in the order. A combined restoration-and-colorization workflow is not included unless expressly agreed before purchase.

2. Eligibility and acceptable use

You must be at least 18, or act through an adult who can enter the contract. You must own the photographs or hold permission to submit them and to authorize processing, including permission to use images of other people where required. Do not submit unlawful content, sexually explicit content, or photos for a deceptive impersonation, identity verification, document falsification or other unlawful purpose. We may decline an unsuitable request and refund a paid order if we cannot fulfill it.

3. Preparing and placing an order

When purchasing opens, select a package and treatment, provide a valid email, upload the required photographs and give a clear brief. Accepted source formats are JPG, PNG and WebP, up to 10 MB per file. The image must be sufficiently readable to process. A high-quality scan or an evenly lit photograph of the original is preferable.

Review the complete price and any applicable tax before payment. We do not sell subscriptions, credits or physical goods. Unused capacity within a package is not an account balance and cannot be carried forward. A contract is formed when we confirm acceptance of a paid order. An unsuccessful checkout or enquiry does not create a paid order. We may ask for a clearer source image or clarification before accepting a request.

4. Payment

Prices are in US dollars. Any applicable tax is disclosed before payment. We do not collect or store full payment-card numbers through the photo selector. A payment provider and the available payment methods will be identified at checkout when payment is enabled. We currently accept no payments.

5. Digital delivery

Our standard delivery commitment, once orders open, is within one business day after confirmed payment, usable source photos and a complete brief are received. Business days are Monday to Friday, excluding public holidays in England and Wales; business hours are 9:00 a.m.–5:00 p.m. UK local time. Requirements received outside business hours are treated as received at the start of the next business day. If a photograph cannot be processed or we expect a delay, we will contact you rather than silently extend the agreed timeframe.

Completed JPG or PNG files are supplied digitally through the order page, with an email notification. There is no physical printing, mailing, shipping fee or customs charge. See Digital Delivery for details.

6. Results and limitations

AI may reconstruct missing detail, change fine facial features or interpret colors. Historical accuracy, exact likeness, recovery of details absent from the source, suitability for identity verification, and a fixed output resolution are not guaranteed. We do not represent estimated color as the original scene’s factual color. Examples on the website are labelled; the illustrative comparison is AI-generated and is not a result from the operating processing pipeline.

Package prices do not include optional creative revisions or changes to the original brief. A new preference, a different treatment or a replacement photo may require a new order. This does not remove your right to complain about a technical defect, non-delivery or a service that does not match the agreed description.

7. Cancellations, refunds and complaints

You can cancel before processing begins for a full refund. If we cannot supply the agreed service, or deliver a defective file, contact us with your order number and the problem. We will investigate and provide an appropriate remedy, including correction or refund where applicable. The procedure and conditions are set out in Refunds & Cancellation. No refund policy in these Terms overrides mandatory consumer protections.

8. Rights in your photos

You retain your existing rights in your originals. You authorize us to process, review, store and deliver your files only as necessary to fulfill your request and handle a related complaint. This does not give us permission to use your photographs in public advertising or a portfolio. We will obtain separate permission before any such use. We do not promise that AI-generated additions are protected by copyright or exclusive to you. The rights you already hold and the rights of other people in a photograph remain applicable.

9. Privacy and file access

The Privacy Policy describes current website and enquiry data, and the conditions that apply before photo uploads are enabled. Keep your order access link private. Save completed files promptly. Image files will not be stored indefinitely.

10. Website use and responsibility

Do not disrupt the website, attempt to access another customer’s files, bypass access controls, or submit malicious code. We may suspend access for abuse. We provide the service with reasonable care and skill. Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or other mandatory rights. AI limitations do not excuse non-delivery or a failure to provide the service described.

11. Applicable law and changes

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply in your place of residence. They do not require you to give up a legally protected right to bring a claim in another competent court. Changes apply to future orders; the terms accepted for a confirmed order continue to apply to that order unless a change is required by law.

12. Contact

Email support@framewellai.com or write to STOREY PARADISE LTD, 20 Wenlock Road, London, England, N1 7GU, United Kingdom. Include the order number when contacting us about an order. Do not email full card numbers, passwords or sensitive identity documents.