Digital Delivery

Last updated: 14 October 2026

Framewell AI provides digital files only. We do not sell printed photographs or ship physical goods. There are no shipping charges, delivery addresses or customs duties for our photo processing service.

Orders and online payments are not open yet. This page sets out the delivery commitment for launch; selecting photographs on the current website does not submit an order.

Our standard timeframe

Once orders open, completed files are delivered within one business day after we receive confirmed payment, usable source photographs and the complete brief. AI performs the image processing, followed by a final quality check by an operator. Manual artistic retouching or optional creative revisions are not included.

Business days are Monday–Friday, excluding public holidays in England and Wales. Business hours are 9:00 a.m.–5:00 p.m. UK local time, with daylight saving changes applied. Requirements received outside those hours are treated as received at the start of the next business day. For example, a complete request received at 6:00 p.m. on Friday is treated as received on Monday morning, unless Monday is a public holiday.

What can pause the delivery clock?

If an image is unreadable, a file is corrupt, the chosen package does not match the photo count, or a brief is unclear, we will ask for the missing information. The standard timeframe begins when those requirements have been met. We will contact you about any expected delay or inability to complete the service. You can then agree a revised timeframe or use the applicable cancellation and refund procedure.

Receiving and saving your files

Finished JPG or PNG files are delivered through the order page. A notification is sent to the email supplied at purchase. Check spam or junk folders if you do not receive the message. Contact support@framewellai.com if a paid order cannot be accessed; include the order number.

Keep the order access link private. Download and save your results promptly. Under the planned upload workflow, each source or completed image file expires no later than 30 days after its upload or creation, subject to any necessary retention for a complaint or legal duty. The Privacy Policy explains this.

Output and quality

Output dimensions depend on the original photo, chosen treatment and processing limits. We do not promise a fixed print size or an exact resolution for every image. The source determines what can reasonably be recovered. Before processing, retain a separate copy of your original.

For a missing or unreadable result, see Refunds & Cancellation. For questions before launch, email the studio; do not send payment details.